Shipping Policy
Free Worldwide Shipping for every Einhell order.
This Shipping Policy explains how Einhell processes, ships and supports customer orders. Please review the details below before placing your order so you know what to expect after checkout.
Free Worldwide Shipping
Einhell offers Free Worldwide Shipping on all eligible orders. There is no additional shipping charge at checkout for standard worldwide delivery.
Customs duties, import taxes, brokerage fees and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Shipping timeline
Once your order is placed, our team prepares your items for shipment and sends tracking information when it becomes available.
Order Processing
Orders are usually processed within 1–3 days after your order is received.
Estimated Delivery
Estimated delivery time is 2–5 days after processing is complete.
Tracking Updates
Tracking details may take 1–3 days after shipment to update in the carrier system.
Shipping destinations
We provide worldwide shipping for Einhell orders. Availability may depend on product restrictions, delivery access and checkout eligibility for the destination entered during purchase.
If a destination cannot be served, we will contact you using the email address provided with your order.
Shipping rates
Shipping is free worldwide. Customers are not charged a standard shipping fee for eligible Einhell orders.
- Order processing time: 1–3 days.
- Estimated delivery time: 2–5 days.
- Tracking update time: 1–3 days after shipment.
- Shipping cost: Free Worldwide Shipping.
Tracking your order
When your order ships, tracking information will be sent to the email address used at checkout. Please allow 1–3 days after shipment for tracking updates to appear.
If your tracking information has not updated after this period, contact us at [email protected] with your order number.
Wrong or incomplete address
Please review your shipping address carefully before submitting your order. Einhell is not responsible for delays caused by incorrect, incomplete or outdated delivery details provided at checkout.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible once shipment is in progress.
Customs, duties and taxes
Customs duties, import taxes, brokerage fees and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your order, they will be covered by us.
You should not be required to pay separate customs duties, import taxes, brokerage fees or government charges for an order covered by our Free Worldwide Shipping service. If you receive a payment request related to these charges, contact us before making payment.
Lost, delayed or damaged packages
If your package appears lost, delayed or damaged in transit, please contact us so we can review the issue and assist with the next steps.
- For delayed packages, include your order number and tracking number.
- For damaged packages, include photos of the package and product when possible.
- For lost packages, let us know the last tracking update shown by the carrier.
We may request additional details to help review the shipment and provide appropriate support.
Contact us
For shipping questions, tracking help or delivery support, email Einhell customer service at [email protected].
Please include your order number, the email address used at checkout and a short description of your shipping concern so we can assist you efficiently.
We are here to help
Einhell is committed to keeping shipping information clear and simple, from order processing through delivery. If you need assistance with your shipment, please contact our support team.
