Information we collect

Einhell may collect information you provide directly, information related to your order and information collected automatically when you use the website.

• Contact details, such as name, email address, shipping address and billing information.
• Order details, including products purchased, order number, delivery information and customer service requests.
• Account details, if account features are available and you choose to create an account.
• Messages, photos or other information you send when contacting customer support.
• Website usage data, such as pages viewed, device type, browser information and general interaction with the website.

How information is used

Einhell uses customer information to provide and improve the online shopping experience.

• To process, confirm, ship and manage orders.
• To respond to customer service requests and product questions.
• To manage returns, exchanges, refunds and order-related support.
• To improve website functionality, store performance and customer experience.
• To help detect fraud, unauthorized activity, technical issues or misuse of the website.
• To send service-related messages, such as order confirmations, shipping updates and support replies.

Order processing

When you place an order, Einhell uses the information provided at checkout to process payment, prepare the order, arrange shipping, provide tracking updates and handle post-purchase support.

Please make sure your order details are accurate. Incorrect or incomplete information may delay order processing, shipping or customer support.

Payment information

Payments may be processed through PayPal, Stripe or credit card payment services. Payment details are used to complete purchases, confirm payment status, process refunds where applicable and help prevent fraudulent transactions.

Einhell does not ask customers to send full credit card details by email. Please do not include sensitive payment information in customer service messages.

Cookies and analytics

Einhell uses cookies and analytics tracking to support website functionality, improve performance, understand how visitors use the store and make the shopping experience easier to navigate.

• Essential cookies help the website operate correctly.
• Preference cookies may remember certain website choices.
• Analytics tracking helps us understand website traffic and store performance.
• Cookies may help support cart, checkout, security and customer experience features.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features or checkout functionality.

Email marketing

If you subscribe to Einhell email marketing, we may use your email address to send promotional messages, product updates, store news or special offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing messages or by contacting us at [email protected].

Even if you unsubscribe from marketing messages, Einhell may still send service-related emails about orders, payments, shipping, returns or customer support.

Service providers

Einhell may share limited information with service providers when needed to operate the store, process payments, fulfill orders, manage shipping, provide customer support, maintain website functionality or improve store performance.

Service providers are expected to use customer information only as needed to provide their services to Einhell.

Data security

Einhell uses reasonable administrative, technical and organizational measures designed to help protect customer information from unauthorized access, loss, misuse or alteration.

No online system can be guaranteed to be completely secure. Customers should also help protect their information by using secure passwords, avoiding public sharing of order details and contacting us if suspicious activity is suspected.

Data retention

Einhell keeps customer information for as long as needed to process orders, provide support, manage returns or exchanges, maintain business records, prevent fraud and comply with applicable obligations.

Information may be deleted, anonymized or securely retained when it is no longer needed for the purposes described in this policy.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion or restriction of certain information.

To submit a privacy request, contact Einhell at [email protected]. We may ask for information to verify your identity before responding to a privacy-related request.

Children’s privacy

The Einhell online store is intended for use by adults or individuals who have permission from a parent or guardian to shop online.

Einhell does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International users

Because Einhell serves customers in multiple locations, customer information may be processed or accessed in locations outside your country or region. Privacy protections and data rules may differ depending on location.

By using the Einhell website or placing an order, you understand that information may be handled as needed to provide store services, payment processing, shipping support and customer assistance.

Policy updates

Einhell may update this Privacy Policy from time to time to reflect changes in store practices, website functionality, customer services or privacy requirements.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after updates are posted means you accept the revised policy.

Contact information

If you have questions about this Privacy Policy or how Einhell handles customer information, contact us at [email protected].

Please include a clear description of your request so our support team can review it efficiently.