Contact Us
We’re here to help with your Einhell order, product questions and support needs.
Have a question about an order, delivery, return, exchange or product detail? Contact the Einhell support team and we’ll help point you in the right direction.
Email Einhell Support
For customer service, please email us at [email protected].
Our usual response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to include in your message
To help us review your request faster, please include the details that apply to your question.
- Your full name and email address used at checkout.
- Your order number, if your message is about an existing order.
- The product name or item details, if your question is product-related.
- A clear description of what you need help with.
- Photos or screenshots, if they help explain the issue.
How we can help
Order Support
Contact us if you need help checking an order, updating order details or understanding the next step after purchase.
Shipping Support
If you have a shipping question, include your order number and any tracking details you already have so our team can review your request.
Returns & Exchanges
Need help with a return or exchange request? Send us your order number, item details and the reason for your request.
Product Questions
Ask us about Einhell products, compatibility, sizing, accessories, batteries, chargers or other product details before or after you order.
Account Help
If you need help with account access or account-related order details, email us with the email address connected to your account.
Contact Form
Use the contact form on this page if you prefer to send your message directly through our store.
Privacy reassurance
Please only share information needed to help with your request. Details you send to Einhell support are used to review and respond to your customer service inquiry.
We’ll help you get the right answer
Whether you are checking an order, asking about shipping, starting a return or comparing product details, the Einhell support team is ready to assist.
