Return Policy
30 Days Free Returns for eligible Einhell orders.
This Return Policy explains how returns, exchanges and refunds are handled for Einhell purchases. Please review the requirements below before starting a return.
30 Days Free Returns
Einhell offers 30 Days Free Returns on eligible items. The return window begins on the date your order is delivered.
Customers must contact customer service first to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return overview
We aim to keep the return process clear and simple. Please contact us before sending any item back so our team can confirm eligibility and provide the next steps.
Return Window
Eligible items may be returned within 30 days of delivery.
Return Shipping
Approved eligible returns are covered under our 30 Days Free Returns service.
Refund Processing
Refunds are processed within 3–15 days after the returned item is received and inspected.
Return eligibility
To qualify for a return, your item must meet the conditions below unless the item arrived damaged, defective or incorrect.
- The item must be returned within 30 days of delivery.
- The item must be unused, clean and in the same condition received.
- The item should include original packaging, manuals, accessories and all included parts when applicable.
- Proof of purchase, such as an order number or confirmation email, may be required.
- You must contact Einhell customer service before sending the return.
Item condition
Returned items are inspected after they are received. Items showing use, missing parts, damage not caused during delivery, altered packaging or incomplete accessories may not qualify for a full refund.
Please package your return carefully to help prevent damage during transit.
Non-returnable items
Some items may not be eligible for return unless they arrive damaged, defective or incorrect.
- Used items or items showing signs of wear.
- Items missing original parts, accessories, manuals or packaging.
- Items damaged after delivery due to misuse, improper handling or unauthorized modification.
- Gift cards, downloadable products or digital items, if offered.
- Items marked final sale, unless required by applicable law or the item arrived damaged, defective or incorrect.
How to start a return
Please do not send your item back before contacting customer service. To start a return, email us at [email protected].
Include the following details in your message:
- Your full name.
- Your order number.
- The email address used at checkout.
- The item you want to return.
- The reason for the return.
- Photos, if the item arrived damaged, defective or incorrect.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Customer-service return instructions
Once your request is reviewed, our team will provide return instructions and any return details needed for your approved return. Do not ship returns to any address found online or on a package label unless customer service has instructed you to do so.
Returns sent without contacting customer service first may not be accepted.
Return shipping cost
Approved eligible returns are covered under our 30 Days Free Returns service. Customer service will provide the correct return details after your return request is approved.
If an item is returned without approval or outside the return instructions provided by customer service, the return may not be accepted or may not qualify for free return handling.
Refund process
After your returned item is received and inspected, we will notify you regarding the status of your refund. Approved refunds are processed within 3–15 days after the returned item is received and inspected.
Refunds are generally issued to the original payment method used for the order. Your bank, card provider or payment service may require additional time to post the refund to your account.
Exchanges
If you need a different item, replacement or exchange, contact us at [email protected] with your order number and the product details.
Exchange availability may depend on item condition, stock availability and return eligibility. Our team will review your request and provide the next steps.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us as soon as possible at [email protected].
Please include your order number, a description of the issue and clear photos of the item and packaging when available. This helps us review the issue and provide appropriate support.
Final sale items
If an item is clearly marked as final sale at the time of purchase, it may not be eligible for return or exchange unless it arrives damaged, defective or incorrect.
Product pages and checkout details should be reviewed before purchase for any final sale notice that may apply.
Contact us
For return questions, exchange requests or refund support, email Einhell customer service at [email protected].
Please include your order number and a short description of your request so we can assist you efficiently.
We are here to help
Einhell wants your return experience to be straightforward. Contact customer service before sending any item back, and our team will provide the correct return instructions and return details.
